• CONVERSATIONAL COMMERCE

What are chat bots?

Chat bots are automated online software programs that are designed to simulate conversation with human users or perform tasks.

Chat bots can be built for web sites or apps and accessed through smartphones, desktops and tablets. They can also be used as a part of instant messaging platforms like Facebook Messenger, WeChat and Kik for varied purposes - B2C marketing, customer service, commerce and even entertainment.

Received a new customer request
Ross's e-commerce
Shipping
Mrs. Parker
Firm avatar
Hello
Hello, how can I help?
Unfortunately the ordered shoes do not fit. How can I return it?
Mrs. Parker from our shipping department will get back to you as soon as possible. Please tell us your customer number.
# 45390-13123
Thank you Mr. Fleming! We will contact you shortly at Fleming@home.in :-).
Intent
Intent found:
returns
Clarification procedure
procedure:
Employees are required
Contact person
Responsible department: Shipping
Responsible person: Mrs. Parker
Check required information
Customer number required
Input
Unfortunately the ordered shoes do not fit. How can I return it?

Talespin Contact Form

Intent: Returns
Procedure: Employees
Department: Shipping
Contact Person Mrs. Parker
Question from: Customer Number
 Higher Customer Satisfaction

Higher Customer Satisfaction

69% of customers associate a good service experience with the quick resolution of issues. Give your customers what they want! Discover interactive and personalized chat as the most popular type of communication, for your business.

Automate Customer Service

Automate Customer Service

Focus on the important questions for you. Automate your customer service immediately and without risk. Reduce the e-mail flood and avoid processing jams. Talespin guarantees consistent quality - even with high user volume.

 Enrich Customer Conversations

Enrich Customer Conversations

Cards, Carousel, Lists, Receipts, Buttons, Quick replies and many more types of messages to interact with your customers. The AI powered bot keeps learning from new queries and responses, automatically.

Easy & Seamless Integration

Easy & Seamless Integration

Seamlessly integrate with all kinds of services. Configure the chat widget as per your corporate identity, insert two-line code on your homepage - done! See conversations happening on the web site and FB messenger from a single window.

User friendly Dashboard

User friendly Dashboard

Design your chat widget according to your individual preferences. Keep track of your conversations at all times with our simple to use UI.

  • Clear management of all communication channels
  • Let human agents take over, if required
  • Simple configuration
  • Chat is always available for your customers

Bots for helpdesk are the Future

Improvements in computing and hardware technologies allow chatbots to complete tasks with little or no operator intervention.

In fact, research firm Gartner predicted that in 2017, only 33% of all customer service interactions will need a human intermediary, as compared to 60% in 2014. (Gartner.com, 2015)

Bots for helpdesk are the Future