Across the world millions use instant messaging platforms and speciality players such as Facebook messenger, Whatsapp, Skype etc. to stay connected. The ecosystem is quickly maturing in which, as many users open up to messaging services it indicates that people will happily talk to bots.
Chat bots are riding the rise of instant messaging as also, the fall of apps. People find it difficult to download apps because of the everyday hassle of navigating between apps. The main reason for the sudden rise in chat as a platform for interaction with services is artificial intelligence (AI). AI enables bots to give more accurate answers and enhances a users’ discovery experience and process. Chat bots are the newest, most smartest option for services based on artificial intelligence to talk to humans.
Bots gives users a sense of speaking to a real person. That being said, ideally bots are good at mimicking humans but as a design habit the user should be clearly informed that they are talking to a machine. However, there will need to be enough experimentation in place for bots to find their place in our lives.